Privacy Policy

1.Information We Collect

We collect the following types of information:

a) Information You Provide

• Account Information: Name, email address, phone number, and profile picture (from Google sign-in).
• Payment Information: Billing details processed via our secure payment gateway partners (we do not store card details).
• Communication: Messages sent to us via email, WhatsApp, or contact forms.

b) Information Automatically Collected

• Device information (browser type, OS, IP address).
• Usage data (pages visited, tests attempted, time spent).
• Cookies and similar tracking technologies.

c) Test & Performance Data

• Test scores, accuracy, time taken, and progress.
• Leaderboard rankings and performance analytics.

2.How We Use Your Information

We use your information for:

• Providing and improving our Services.
• Personalizing your learning experience.
• Processing payments and managing your batch enrollments.
• Sending important announcements, updates, and notifications.
• Responding to your queries and support requests.
• Analyzing platform usage to improve content and features.
• Preventing fraud, abuse, and unauthorized access.
• Complying with legal obligations.

3.How We Share Your Information

We do NOT sell your personal data. We may share your information with:

a) Service Providers

• Payment Gateways (e.g., Razorpay) for processing transactions.
• Cloud Services (Firebase, Google Cloud) for secure data storage.
• Image Hosting (ImageKit) for storing uploaded images.

b) Legal Requirements

We may disclose your information if required by law, court order, or government authority.

c) Leaderboard & Public Info

Your display name, scores, and rank may be visible on public leaderboards to other students.

4.Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in.
• Remember your preferences.
• Analyze usage patterns (via analytics tools).

You can control cookies through your browser settings. Disabling cookies may affect some features.

5.Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via HTTPS.
• Firebase Security: Role-based access control.
• Secure Payments: PCI-DSS compliant gateways.
• Access Control: Limited access to personal data.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6.Data Retention

We retain your personal data as long as your account is active or as needed to provide Services. After account deletion:

• Personal identifiable information is deleted within 30 days.
• Anonymized usage data may be retained for analytics.
• Payment records are retained as required by law (typically 7 years).

7.Your Rights (Under Indian IT Act, 2000)

You have the right to:

• Access your personal data.
• Correct inaccurate information.
• Delete your account and data.
• Withdraw consent for data processing.
• Lodge a complaint with us or the appropriate authority.

To exercise these rights, email us at shubhdesignprep@gmail.com.

8.Children's Privacy

Our Services are intended for students aged 13 and above. We do not knowingly collect data from children under 13. If you are a parent and believe your child has provided us with personal data, please contact us immediately.

9.Third-Party Links

Our Platform may contain links to third-party websites (e.g., YouTube, WhatsApp). We are not responsible for their privacy practices. Please review their policies separately.

10.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes means you accept the updated policy.

11.Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its rules.

12.Contact Us

For any privacy-related questions or concerns: